Customer Care Specialist — Pest Solutions & Scheduling

Rollins, Inc.; Arlington (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Maternity & life insurance

401(k) plan with company match

Paid vacation and holidays

Sick leave

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist in Arlington, TX, to deliver best-in-class pest control service experiences. You will field calls, schedule visits, and coordinate routes to help our technicians work efficiently while maintaining customer satisfaction.

Strong communication, computer skills, and a service mindset are essential. Training is provided, and advancement opportunities exist within a mission-driven, safety-focused organization.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based & Web-based system to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Use listening skills to identify customer concerns and needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer Service

Sales

Interpersonal skills

Microsoft Office

Time management

Attention to detail

Communication skills

Education

High School Diploma

Tools

Windows

Web-based systems

Job description

Orkin is seeking a Customer Service Specialist in Arlington, TX, to deliver best-in-class pest control service experiences. You will field calls, schedule visits, and coordinate routes to help our technicians work efficiently while maintaining customer satisfaction.

Strong communication, computer skills, and a service mindset are essential. Training is provided, and advancement opportunities exist within a mission-driven, safety-focused organization.