Customer Care Specialist – Pest Solutions

Orkin; Lake Forest (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation, holidays, and sick days

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is hiring a Customer Service Specialist in Lake Forest, CA. You will be the face of a trusted pest-control leader, handling calls, scheduling visits, and coordinating routes with accuracy and empathy.

The role emphasizes service mindset, accountability, and teamwork within a growing company. With Orkin’s award-winning training and strong benefits package, you’ll receive tools to succeed, opportunities for career growth, and comprehensive coverage for you and your family as you help protect

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls, schedule service visits, and follow up on appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns through listening and questioning.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer Service

Sales

Interpersonal Skills

Communication

Microsoft Office

Computer Skills

Time Management

Education

High School Diploma

Tools

Windows

Web-based System

Job description

Orkin is hiring a Customer Service Specialist in Lake Forest, CA. You will be the face of a trusted pest-control leader, handling calls, scheduling visits, and coordinating routes with accuracy and empathy.

The role emphasizes service mindset, accountability, and teamwork within a growing company. With Orkin’s award-winning training and strong benefits package, you’ll receive tools to succeed, opportunities for career growth, and comprehensive coverage for you and your family as you help protect