Customer Care Specialist - Order & Service Support

Service Partners; Columbus (OH); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

EAP

Job summary

Service Partners, a leader in energy-efficient insulation and building materials, seeks a customer-focused team member in Columbus, OH. You will handle order support, provide product information, and collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment. Ideal candidates have 1–2 years in customer service and strong communication.

Role involves local travel (<10%), standing, light lifting, and routine computer-based tasks. We offer competitive pay, comprehensive benefits, 401(k) matching, and paid time off.

Qualifications

• Minimum 1–2 years of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Ability to perform basic math calculations.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information.
• Support the order fulfillment process in collaboration with sales, production, and delivery teams.
• Maintain positive rapport with customers and provide world-class service.

Skills

Customer service

Communication

Basic math

Proficient computer skills

Team player

Tools

CRM software

Job description

Service Partners, a leader in energy-efficient insulation and building materials, seeks a customer-focused team member in Columbus, OH. You will handle order support, provide product information, and collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment. Ideal candidates have 1–2 years in customer service and strong communication.

Role involves local travel (<10%), standing, light lifting, and routine computer-based tasks. We offer competitive pay, comprehensive benefits, 401(k) matching, and paid time off.