On-Site Customer Support & Orders Specialist

America's Floor Source; Columbus (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

America's Floor Source in Columbus, OH is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to ensure satisfaction.

This full-time role requires excellent verbal and written communication, problem-resolution skills, and the ability to multitask while maintaining accurate records and coordinating with field technicians.

Qualifications

• Excellent verbal and written communication skills.
• Experience in telephone customer service and problem resolution.
• Ability to work in a fast-paced environment with a positive attitude.
• Strong organizational and multitasking skills.
• Experience in the Consumer Support Services industry (preferred).
• Proficient with Microsoft Word and Excel (preferred).

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Interacting with field service technicians, installers, superintendents regarding warranty issues.
• Resolving customer issues and complaints with empathy and efficiency.
• Processing customer orders and managing customer accounts.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Telephone customer service

Problem resolution

Multitasking

Organizational skills

Languages (multilingual)

Education

None

Tools

Microsoft Word

Microsoft Excel

Job description

America's Floor Source in Columbus, OH is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to ensure satisfaction.

This full-time role requires excellent verbal and written communication, problem-resolution skills, and the ability to multitask while maintaining accurate records and coordinating with field technicians.