Customer Care Specialist: Order Fulfillment & Sales Support

CBT Company; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

CBT Company is seeking a Customer Care Specialist in Cincinnati to ensure focused communication with clients and vendors and to support the sales process with administrative tasks. The role involves expediting orders, processing returns, answering calls, and coordinating with shipping and accounting to resolve issues.

Ideal candidates have a high school diploma and 3–5 years of admin or sales support experience, with strong MS Office skills and excellent communication abilities.

Qualifications

• High School Diploma or Equivalent is required.
• Three to five years of administrative or sales support experience is preferred.
• Use Microsoft Office: Word, Excel. Able to learn and use other software as needed.
• Conveys essential information clearly and concisely, both in writing and verbally. Use active listening skills while sharing information.
• Demonstrate ability to manage multiple projects and priorities yet be responsive to changes in those priorities. Demonstrate effective analytical skills to manage routine situations.
• Possess good attention to detail and the ability to proofread documents for correct grammar, spelling and punctuation.

Responsibilities

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages. Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff. Ask probing questions to respond effectively. This position is a backup to the receptionist.
• Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
• Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instruction or based on special knowledge of area and Company.
• Work closely with shipping department and suppliers to ensure timely shipment of product to customer.
• Compile weekly reports as needed by customers in Excel format.
• Manage and maintain sales presentations and assist sales team.
• Support inside and outside sales.
• Work with accounting to resolve customer and vendor returns.
• Assist with training new Specialists.

Skills

Clear communication

Multitasking

Attention to detail

Proofreading

Active listening

Analytical skills

Education

High School Diploma or Equivalent

Three to five years administrative/sales support experience

Tools

Microsoft Office (Word, Excel)

Job description

CBT Company is seeking a Customer Care Specialist in Cincinnati to ensure focused communication with clients and vendors and to support the sales process with administrative tasks. The role involves expediting orders, processing returns, answering calls, and coordinating with shipping and accounting to resolve issues.

Ideal candidates have a high school diploma and 3–5 years of admin or sales support experience, with strong MS Office skills and excellent communication abilities.