Client Care & Orders Specialist

CBT; Cincinnati (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

CBT Cincinnati is seeking an entry-level Customer Care Specialist to support orders, inquiries, and vendor interactions. You will gather and relay information, assist with shipments, and help maintain accurate records and weekly Excel reports.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks while supporting sales, shipping and accounting teams in a general office setting.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of administrative or sales support experience preferred.
• Proficiency with Microsoft Office applications.
• Clear written and verbal communication abilities.
• Strong attention to detail and proofreading skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Expedite and follow up on orders, verify pricing, part numbers and quantities.
• Process returns and credits for customers and vendors.
• Answer calls, take messages, provide information, and refer non-routine calls.
• Gather information to resolve business issues and assist staff.
• Prepare correspondence, reports, or presentations from rough drafts.
• Coordinate with shipping and suppliers to ensure timely shipments.
• Compile weekly reports in Excel for customers.
• Maintain sales presentations and support sales team.
• Assist inside and outside sales and coordinate with accounting on returns.
• Assist with training new Specialists.

Skills

Administrative support

Microsoft Office

Communication

Time management

Detail oriented

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

CBT Cincinnati is seeking an entry-level Customer Care Specialist to support orders, inquiries, and vendor interactions. You will gather and relay information, assist with shipments, and help maintain accurate records and weekly Excel reports.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks while supporting sales, shipping and accounting teams in a general office setting.