Customer Care Specialist

CBT; Cincinnati (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

CBT Cincinnati is seeking an entry-level Customer Care Specialist to support orders, inquiries, and vendor interactions. You will gather and relay information, assist with shipments, and help maintain accurate records and weekly Excel reports.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks while supporting sales, shipping and accounting teams in a general office setting.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of administrative or sales support experience preferred.
• Proficiency with Microsoft Office applications.
• Clear written and verbal communication abilities.
• Strong attention to detail and proofreading skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Expedite and follow up on orders, verify pricing, part numbers and quantities.
• Process returns and credits for customers and vendors.
• Answer calls, take messages, provide information, and refer non-routine calls.
• Gather information to resolve business issues and assist staff.
• Prepare correspondence, reports, or presentations from rough drafts.
• Coordinate with shipping and suppliers to ensure timely shipments.
• Compile weekly reports in Excel for customers.
• Maintain sales presentations and support sales team.
• Assist inside and outside sales and coordinate with accounting on returns.
• Assist with training new Specialists.

Skills

Administrative support

Microsoft Office

Communication

Time management

Detail oriented

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job DetailsLevel: EntryJob Location: CBT Cincinnati - Cincinnati, OH 45213Overview:

For 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business.

A Customer Care Specialist is instrumental in assuring focused and productive communication with both new and existing clients and vendors. A Customer Care Specialist resolves complex inquiries from the clients and ensures customer satisfaction. Customer Care Specialist are responsible for various kinds of administrative functions essential to the sales process.

Responsibilities:

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages. Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff. Ask probing questions to respond effectively. This position is a backup to the receptionist.
• Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
• Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instruction or based on special knowledge of area and Company.
• Work closely with shipping department and suppliers to ensure timely shipment of product to customer.
• Compile weekly reports as needed by customers in Excel format.
• Manage and maintain sales presentations and assist sales team.
• Support inside and outside sales.
• Work with accounting to resolve customer and vendor returns.
• Assist with training new Specialists.

QualificationsRequirements:

• High School Diploma or Equivalent is required.
• Three to five years of administrative or sales support experience is preferred.
• Use Microsoft Office: Word, Excel. Able to learn and use other software as needed.
• Conveys essential information clearly and concisely, both in writing and verbally. Use active listening skills while sharing information.
• Demonstrate ability to manage multiple projects and priorities yet be responsive to changes in those priorities. Demonstrate effective analytical skills to manage routine situations.
• Possess good attention to detail and the ability to proofread documents for correct grammar, spelling and punctuation.

Additional Responsibilities:

• Fill in for Receptionist and other Customer Care Specialists as needed.
• Other duties as assigned or as become evident.

Working Environment:

Work is performed within a general office environment. Work is sedentary in nature but may require occasional standing, walking, lifting (overhead, waist level), bending, frequent near vision use for reading and computer use. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

Direct Reports: None

CBT is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities consistent with applicable law.

CBT provides reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please notify our Human Resources team.

This job posting and description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. CBT reserves the right to modify responsibilities and requirements as business needs evolve.