Customer Care Specialist: Order & Sales Support

Paycom; Springboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

CBT Springboro is seeking an entry-level Administrative Support professional to expedite orders, handle calls, and support sales and shipping teams in a fast-paced office environment in Springboro, OH. The role emphasizes accuracy, communication skills, and initiative.

Ideal candidates will have strong Microsoft Office skills, attention to detail, and the ability to manage multiple projects while providing reliable information to customers and teammates.

Qualifications

• High School Diploma or Equivalent is required.
• Three to five years of administrative or sales support experience is preferred.
• Microsoft Office: Word, Excel. Able to learn and use other software as needed.
• Conveys essential information clearly and concisely, both in writing and verbally. Use active listening skills while sharing information.
• Demonstrate ability to manage multiple projects and priorities yet be responsive to changes in those priorities. Demonstrate effective analytical skills to manage routine situations.
• Possess good attention to detail and the ability to proofread documents for correct grammar, spelling and punctuation.

Responsibilities

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages. Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff. Ask probing questions to respond effectively. This position is a backup to the receptionist.
• Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
• Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instruction or based on special knowledge of area and Company.
• Work closely with shipping department and suppliers to ensure timely shipment of product to customer.
• Compile weekly reports as needed by customers in Excel format.
• Manage and maintain sales presentations and assist sales team.
• Support inside and outside sales.
• Work with accounting to resolve customer and vendor returns.
• Assist with training new Specialists.

Skills

Active listening

Attention to detail

Multitasking

Analytical skills

Verbal communication

Written communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

CBT Springboro is seeking an entry-level Administrative Support professional to expedite orders, handle calls, and support sales and shipping teams in a fast-paced office environment in Springboro, OH. The role emphasizes accuracy, communication skills, and initiative.

Ideal candidates will have strong Microsoft Office skills, attention to detail, and the ability to manage multiple projects while providing reliable information to customers and teammates.