Customer Care Specialist

CBT Company; Springboro (OH); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CBT Company seeks a Sales Coordinator to ensure focused communication with clients and vendors. You will resolve inquiries, support the sales process, and assist with administrative tasks essential to orders and presentations.

The role requires strong MS Office skills, 3–5 years in sales support, and the ability to work onsite and offsite. High school diploma or equivalent is required.

Qualifications

• Three to five years of administrative or sales support experience.
• Proficiency in Microsoft Office suite and ability to learn other software.
• Clear written and verbal communication with active listening.

Responsibilities

• Expedite and follow up on new and existing orders, verify pricing and part numbers.
• Process returns and credits and respond to client inquiries.
• Answer calls, relay messages, and gather information for responses.
• Assist with information gathering to resolve business issues.
• Prepare correspondence, reports, or presentations from drafts.
• Collaborate with shipping to ensure timely product shipments.
• Compile weekly reports for customers and set up new part numbers.

Skills

Excellent communication

Organizational skills

Multitasking

Customer service

Time management

Team player

Detail oriented

Education

High School Diploma or GED

Some college or degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM software

Job description

For nearly 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business.

A Sales Coordinator is instrumental in assuring focused and productive communication with both new and existing clients and vendors. A Sales Coordinator resolves complex inquiries from the clients and ensures customer satisfaction. Sales Coordinators are responsible for different kinds of administrative functions essential to the sales process.

Responsibilities:

• Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
• Process returns and credits.
• Answer telephone calls, take and deliver accurate messages. Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff. Ask probing questions in order to respond effectively.
• Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
• Compose, modify, and proofread correspondence, reports, or presentations from rough drafts, general instruction or based on special knowledge of area and Company.
• Work closely with shipping department to ensure timely shipment of product to customer.
• Compile weekly reports as needed by customers.
• Perform new part number set up in the system.
• Manage and maintain sales presentations and assist sales team with power point presentations.

Position Objectives:

• “The Perfect Order”
• Easy to do business with

Requirements:

• High School Diploma or Equivalent Required
• Associate’s or Bachelor’s degree in related field preferred.
• Three to five years of administrative or sales support experience.
• Ability to type 50 WPM and proficiently use Microsoft Office: Word, Excel, PowerPoint. Able to learn and use other software as needed.
• Conveys essential information clearly and concisely, both in writing and verbally. Use active listening skills while sharing information.
• Demonstrate ability to handle multiple projects and priorities, yet be responsive to changes in those priorities. Demonstrate effective analytical skills to handle routine situations.
• Possess good attention to detail and the ability to proofread documents for correct grammar, spelling and punctuation.
• High proficiency Microsoft Office Outlook, Excel, Word and PowerPoint.
• Handle confidential information.
• Must have a stable work history, no more than two jobs within the past three years.

Critical Skills:

• Excellent communication skills (both verbal and written)
• Organized professional with the ability to prioritize and multitask.
• Ability to meet deadlines.
• Excellent customer service skills with both internal and external customers.
• Flexible to work non business hours as needed.
• Ability to work both onsite and offsite.
• Ability to work independently and in a team environment.

Direct Reports:

• None

Additional Responsibilities:

• Fill in for Receptionist as needed.
• Other duties as assigned.
• Work is performed within a general office environment. Work is generally sedentary in nature but may require occasional standing, walking, lifting (overhead, waist level), bending, frequent near vision use for reading and computer use. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.