Communications Assistant

FF Inc; Cincinnati (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training support

Opportunities for growth

Supportive team-oriented environment

Team environment

Job summary

A customer-focused company in Cincinnati, OH, is seeking a Communications Assistant to act as a key point of contact for customers. Responsibilities include managing inquiries, ensuring clear messaging, and supporting internal communication. Ideal candidates will possess strong communication skills and a friendly demeanor, contributing positively to customer interactions. This full-time role offers competitive pay with potential bonus, training for confident customer communication, and opportunities for future growth.

Qualifications

• Previous experience in customer service or communication roles is helpful.
• Reliable and punctual.
• Comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, and policies.
• Assist with resolving customer concerns.
• Coordinate communication between internal teams and customers.
• Track and document customer communication.
• Support appointment scheduling and confirmations.
• Help maintain organization of customer records.
• Prepare simple customer-facing updates, notices, or FAQs.
• Maintain organization of contact lists and customer records.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm during busy periods

Strong organizational skills

Basic computer and data-entry skills

Job description

About The Role

We are looking for a friendly, organized, and detail-oriented Communications Assistant to serve as a key point of contact between our company, customers, and partners. In this role, you will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear, consistent messaging across all channels. This position is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.

Location: Cincinnatti, OH

Employment Type: Full-Time

Key Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Qualifications

• Strong verbal and written communication skills
• Friendly and professional customer-facing demeanor
• Ability to stay calm and helpful during busy periods
• Strong organizational skills and attention to detail
• Basic computer and data-entry skills
• Previous experience in customer service, administrative support, or communication roles is helpful but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive pay with bonus potential
• Training to ensure you feel confident in customer communication procedures
• Opportunities for growth into communications, operations, or customer experience roles
• Supportive, team-oriented environment

Ideal Candidate

You will succeed in this role if you enjoy helping people, communicating clearly, and acting as a dependable link between customers and the team. If you’re patient, organized, and customer-focused, this position offers a great long-term path.

Skills: communication,retail,live,customer,sales,events,activations,engage,live events