Customer Support Specialist — Wildlife Services

Northwest Exterminating; Fredericksburg (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay $18-$18.50/hr

Benefits package including medical, d,

401(k) plan with company match

Paid vacation, holidays, and sick time

Employee discounts, tuition assistance

Job summary

Critter Control Operations, a leading wildlife management company, is seeking a Customer Service Representative to support the Region’s existing customers with one-call resolutions and professional service. You will handle inbound calls, track issues in Servsuite, identify escalations, perform follow-ups, and assist customers with payments or auto-billing while maintaining strong relationships.

We offer competitive pay, training, and a comprehensive benefits package as part of a

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues.
• Inform them of plan/resolution status, update when needed and follow-up.
• Identify escalating priority issues and report to proper chain.
• Conduct outbound calls for customers with recently completed jobs.
• Assist customers with payments or setting up auto-billing.
• Enter data into Servsuite CRM to document issues.
• Summarize trends with regional leadership and monitor open issues.
• Maintain productivity goals and performance measures.

Skills

De-escalation

Overtime flexibility

Scheduling flexibility

Problem solving

Organization

Coordination with leadership

Verbal communication

Written communication

Education

High School Diploma or equivalent

Tools

Servsuite

Job description

Critter Control Operations, a leading wildlife management company, is seeking a Customer Service Representative to support the Region’s existing customers with one-call resolutions and professional service. You will handle inbound calls, track issues in Servsuite, identify escalations, perform follow-ups, and assist customers with payments or auto-billing while maintaining strong relationships.

We offer competitive pay, training, and a comprehensive benefits package as part of a