Customer Care Specialist — Inbound Support & Billing

Recology; Marysville (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health, dental, and vision benefits

Retirement plans with 401(k) match

Employee Stock Ownership Plan

Annual wellness incentives

Employee Assistance Program (EAP)

Educational assistance

Commuting benefits

Employee referral program

Job summary

Recology in Marysville is seeking a Customer Service Specialist 1 to provide courteous support by phone or in person for routine issues. You will handle inquiries about collections, rates, billing, and account status, and assist with data entry and clerical tasks in a busy environment.

Under supervision, you will learn processes, balance payments, and resolve simple account problems while contributing to a team that values environment-minded goals and community service.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0 - 2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology in Marysville is seeking a Customer Service Specialist 1 to provide courteous support by phone or in person for routine issues. You will handle inquiries about collections, rates, billing, and account status, and assist with data entry and clerical tasks in a busy environment.

Under supervision, you will learn processes, balance payments, and resolve simple account problems while contributing to a team that values environment-minded goals and community service.