Customer Service Specialist I — Impact & Growth

Recology; Ashland (OR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

EAP

Job summary

Recology Ashland Sanitary Service Inc. in Ashland, OR is seeking a Customer Service Specialist 1 to greet customers, answer calls, and provide information on collections, billing, and account status. Monday–Friday 8:30am–5pm.

You will handle inquiries, resolve complaints, maintain records, coordinate with staff, and participate in training to ensure excellent service. High school diploma or GED required; Bachelor's preferred; 0–2 years experience.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0-2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Bachelor's degree

Job description

Recology Ashland Sanitary Service Inc. in Ashland, OR is seeking a Customer Service Specialist 1 to greet customers, answer calls, and provide information on collections, billing, and account status. Monday–Friday 8:30am–5pm.

You will handle inquiries, resolve complaints, maintain records, coordinate with staff, and participate in training to ensure excellent service. High school diploma or GED required; Bachelor's preferred; 0–2 years experience.