Lead Customer Service Specialist — Drive Customer Success

Recology; Eureka (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

401(k) with company match

Employee stock ownership plan

Employee wellness programs

Job summary

Recology Humboldt County in Eureka, CA is seeking a Lead Customer Service Specialist to provide efficient and courteous service by phone or in person for routine issues and to lead other customer service personnel.

Essential responsibilities include answering calls, providing information on collections, rates, billing and account status, processing payments, maintaining records, and coordinating services with coworkers; participation in training.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 6+ years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Principles of employee training and supervision.
• Other duties as assigned

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology Humboldt County in Eureka, CA is seeking a Lead Customer Service Specialist to provide efficient and courteous service by phone or in person for routine issues and to lead other customer service personnel.

Essential responsibilities include answering calls, providing information on collections, rates, billing and account status, processing payments, maintaining records, and coordinating services with coworkers; participation in training.