Customer Care Specialist – Billing & Resolutions

Recology; Santa Rosa (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) with match

Paid time off

Health benefits including medical, d​e

Educational assistance

Commuting benefits

Employee referral program

Annual wellness incentives

Job summary

Recology Sonoma Marin in Santa Rosa is seeking a courteous customer service representative to handle routine inquiries by phone or in person during a Monday to Friday 9:30AM–6:00PM shift.

You will provide information about collections, rates, billing, and account status; enter data, balance and reconcile payments; and coordinate services with teammates to keep customer records accurate and service levels high.

Qualifications

• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Customer service

Telephone support

Data entry

Written communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology Sonoma Marin in Santa Rosa is seeking a courteous customer service representative to handle routine inquiries by phone or in person during a Monday to Friday 9:30AM–6:00PM shift.

You will provide information about collections, rates, billing, and account status; enter data, balance and reconcile payments; and coordinate services with teammates to keep customer records accurate and service levels high.