Eco Customer Care Specialist

International Executive Service Corps; Santa Rosa (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health and wellness benefits

Retirement plans (ESOP, 401(k) with a

Annual wellness incentives

Employee Assistance Program (EAP)

Educational assistance

Commuting benefits

Employee referral program

Job summary

Recology in Santa Rosa, CA is seeking a customer service representative to provide efficient and courteous service by telephone and in person for routine inquiries under close supervision. You will answer questions about accounts, billing, and status, enter data, prepare reports, and coordinate with co-workers to ensure timely service.

The role follows a Monday–Friday, 9:30AM–6:00PM schedule in a support-focused environment.

Qualifications

• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Customer service

Data entry

Phone skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology in Santa Rosa, CA is seeking a customer service representative to provide efficient and courteous service by telephone and in person for routine inquiries under close supervision. You will answer questions about accounts, billing, and status, enter data, prepare reports, and coordinate with co-workers to ensure timely service.

The role follows a Monday–Friday, 9:30AM–6:00PM schedule in a support-focused environment.