Entry-Level Customer Service Specialist – Billing & Support

Recology Inc.; Fortuna (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

Employee Stock Ownership Plan

Job summary

Recology in Fortuna, California seeks a Customer Service Representative I to provide courteous service by phone and in person for straightforward issues. You will answer calls, explain billing, and help customers understand account status.

Under supervision you will enter data, generate reports, and coordinate with colleagues to ensure timely service. The role emphasizes accuracy, communication, and a commitment to customer satisfaction within an eco-friendly company.

Qualifications

• Six months related experience and/or training.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answer telephone or greet customers at counter.
• Provide information about collections, rates, billing, and account status promptly and correctly.
• Address customer questions and resolve complaints through a combination of telephone service, data entry, billing, balancing and reconciling payments.
• Maintain records, prepare requested reports and perform related clerical duties.
• Expedite communications and services between customers and coworkers verbally or through written communications to coordinate services, records, and account status.
• Participate in training related to customer service work processes, procedures, skills and safety.

Skills

Verbal communication

Written communication

Computer proficiency

Problem solving

Team collaboration

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Recology in Fortuna, California seeks a Customer Service Representative I to provide courteous service by phone and in person for straightforward issues. You will answer calls, explain billing, and help customers understand account status.

Under supervision you will enter data, generate reports, and coordinate with colleagues to ensure timely service. The role emphasizes accuracy, communication, and a commitment to customer satisfaction within an eco-friendly company.