Customer Service Supervisor — Lead & Process Excellence

International Executive Service Corps; San Francisco, Northern (CA, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health and wellness benefits (medical,

Dental and vision coverage

Retirement plans (ESOP, 401(k) with  매

Job summary

Recology is seeking a Customer Service Supervisor to oversee the team and ensure courteous, efficient service by phone or in person. You will guide billing discussions, payments, and service options while maintaining records and reporting to management.

The role emphasizes staff training, performance evaluation, and cross-department coordination to uphold service standards and customer satisfaction in a dynamic environment.

Qualifications

• Minimum high school diploma or GED.
• Bachelor's degree preferred.
• At least three years of related customer service experience, with at least one year in supervision.
• Knowledge of employee training, supervision, and evaluation.
• Experience with supervisory techniques, resource allocation, planning and budgeting.

Responsibilities

• Coordinate and oversee the work of the customer service team.
• Provide information about collections, rates, billing, and account status promptly.
• Resolve customer questions and complaints via phone, data entry, and payments.
• Communicate with customers and departments about service standards and options.
• Maintain records, prepare reports, and perform clerical duties.
• Assist in training related to customer service processes and safety.
• Handle hot calls, escrow, bankruptcies, delinquent accounts by phone.
• Support Accounts Payable Manager in monthly dashboard preparation.
• Build relationships with business partners and customers.
• Maintain high standards for quality and responsiveness in accounting and financial services.
• Other duties as assigned

Skills

Supervisory experience

Customer service

Training & evaluation

Communication skills

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology is seeking a Customer Service Supervisor to oversee the team and ensure courteous, efficient service by phone or in person. You will guide billing discussions, payments, and service options while maintaining records and reporting to management.

The role emphasizes staff training, performance evaluation, and cross-department coordination to uphold service standards and customer satisfaction in a dynamic environment.