Customer Service Specialist I — Billing & Account Support

International Executive Service Corps; Marysville (CA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Retirement plans

Wellness incentives

Employee referral program

Job summary

Recology in Marysville, CA is seeking a Customer Service Specialist 1 to provide courteous service by telephone and in person for routine issues, under close supervision. Responsibilities include answering calls, giving information about billing, rates, and account status; entering data; balancing payments; and coordinating with coworkers to resolve questions.

Qualifications include a high school diploma or GED; a bachelor’s degree is preferred; 0–2 years of related experience.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0–2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about billing, rates, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing and reconciling payments.
• Maintains records, prepares reports and performs related clerical duties.
• Expedites communications between customers and co-workers to coordinate services and account status.
• Participates in training related to customer service work processes and safety.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to resolution.
• Other duties as assigned

Skills

Customer service

Communication skills

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Recology in Marysville, CA is seeking a Customer Service Specialist 1 to provide courteous service by telephone and in person for routine issues, under close supervision. Responsibilities include answering calls, giving information about billing, rates, and account status; entering data; balancing payments; and coordinating with coworkers to resolve questions.

Qualifications include a high school diploma or GED; a bachelor’s degree is preferred; 0–2 years of related experience.