Customer Service Specialist I — Billing & Accounts

International Executive Service Corps; Ashland, Northern (OR, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health benefits

ESOP and 401k

Annual wellness incentives

EAP

Educational assistance

Commuting benefits

Employee referral program

Job summary

Recology is seeking a Customer Service Specialist 1 to provide efficient and courteous customer service by telephone and/or personal contact for routine issues. Shift is Monday–Friday, 8:30am–5pm, with duties including answering calls, giving information on billing and account status, and resolving inquiries.

Requires a high school diploma or GED; a Bachelor's degree is preferred, with 0–2 years of related experience.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0 - 2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology is seeking a Customer Service Specialist 1 to provide efficient and courteous customer service by telephone and/or personal contact for routine issues. Shift is Monday–Friday, 8:30am–5pm, with duties including answering calls, giving information on billing and account status, and resolving inquiries.

Requires a high school diploma or GED; a Bachelor's degree is preferred, with 0–2 years of related experience.