Customer Care Specialist - Home Services (HVAC/Plumbing)

DEAR Services; Kent (WA); In loco; USD 34.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Paid Time Off (PTO)

Bonus opportunities

Descrizione del lavoro

DEAR Services is seeking a Customer Service Representative to be the friendly first contact for our HVAC, electrical, and plumbing team. You will answer calls, schedule service appointments, and help resolve customer questions with empathy and professionalism.

The right candidate has prior CSR experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment while delivering outstanding service and support.

Competenze

• Previous Customer Service Representative experience is required.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Mansioni

• Answer incoming customer calls with professionalism and a customer-first attitude.
• Schedule HVAC, electrical, and plumbing service appointments.
• Make outbound calls to follow up with customers and schedule services.
• Respond promptly to inquiries, website leads, and service requests.
• Communicate appointment details and updates clearly.
• Coordinate with technicians, dispatchers, and management.
• Maintain accurate customer records and call notes.
• Handle questions with empathy and a solutions-focused mindset.
• Take ownership of requests and follow through to completion.
• Support department goals for booking and customer satisfaction.
• Contribute to a positive team environment.

Conoscenze

Customer service experience

Excellent communication

Strong organization

Multitasking

Team player

Empathy and problem solving

Descrizione del lavoro

DEAR Services is seeking a Customer Service Representative to be the friendly first contact for our HVAC, electrical, and plumbing team. You will answer calls, schedule service appointments, and help resolve customer questions with empathy and professionalism.

The right candidate has prior CSR experience, excellent communication, and the ability to manage multiple priorities in a fast-paced environment while delivering outstanding service and support.