Customer Care & Scheduling Specialist

Reynolds-Electric,-Plumbing,-Heating-and-Air; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

80 hours front-loaded PTO

7–9 paid holidays

Employer-paid medical, dental, and eye

401(k) with company match

Ongoing training and career growth

Job summary

Reynolds Electric, Plumbing, Heating and Air is seeking a friendly Customer Service Representative to be the first point of contact for customers. You’ll handle calls, schedule service appointments, and coordinate with dispatchers and technicians to ensure smooth service experiences.

The role emphasizes clear communication, organization, and teamwork, with competitive hourly pay and strong benefits. Prior customer service experience is preferred and helpful in a home services environment.

Qualifications

• Excellent verbal and written communication skills.
• Positive, customer-focused approach with patience and empathy.
• Strong computer skills and ability to quickly learning new systems.
• Organized, able to multitask, and work in a fast-paced environment.
• Dependability, accountability, and willingness to learn and accept feedback.

Responsibilities

• Answer incoming calls and schedule electrical, plumbing, heating, and air service appointments.
• Make outbound calls for maintenance visits, customer follow-ups, and service opportunities.
• Listen to customer needs, answer questions, and provide friendly, professional support.
• Work with dispatchers and technicians to keep customers informed and coordinate service.
• Maintain accurate customer records and appointment details in company systems.
• Process customer payments and assist with other tasks as needed.

Skills

Communication

Customer empathy

Computer skills

Organization

Dependability

Job description

Reynolds Electric, Plumbing, Heating and Air is seeking a friendly Customer Service Representative to be the first point of contact for customers. You’ll handle calls, schedule service appointments, and coordinate with dispatchers and technicians to ensure smooth service experiences.

The role emphasizes clear communication, organization, and teamwork, with competitive hourly pay and strong benefits. Prior customer service experience is preferred and helpful in a home services environment.