Customer Service Representative

Peaden Air Conditioning Plumbing and Electrical; Panama City (FL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Company paid long term disability

401K with company match

Paid Time Off

Paid Holidays

Supportive team environment

Job summary

A reputable home service company in Panama City is seeking a Customer Service Rockstar to provide exceptional support and build relationships with customers. This full-time role offers opportunities for growth, training, and benefits such as paid time off and 401K matching. Ideal candidates will possess strong typing skills and a passion for customer service.

Qualifications

• Strong customer service skills essential for providing 5-star service.
• Experience with customer database management is a plus.
• Willingness to engage in ongoing training and development.

Responsibilities

• Provide excellent customer service via phone.
• Build relationships with customers and maintain satisfaction.
• Educate customers on potential products and services.

Skills

Proficiency in typing and computer software

Ability to work as part of a team and adapt

Customer Service Rockstar

Job description

• 618 West Baldwin Road, Panama City, FL, USA
• 17-19 per hour Hourly paid Weekly with Benefit Options
• Hourly
• Full Time

We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure excellent customer service throughout your home's plumbing, air conditioning, and electrical repair journey.

The Big Task

You will promote customer satisfaction by providing 5-star customer service to each customer via phone. Hours: 10 AM-7 PM & 1 PM-10 PM during the Summer.

• Go the extra mile to engage and build relationships with customers
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Educate on potential products or services

What We Offer:

• Company paid long term disability
• 401K with company match
• Paid Time Off and Paid Holidays
• A family. This is last on the list because it's most important. We care about our team and expect you to bring the same caring attitude when you join. We do a lot more than just work together. You'll come to love our company and you'll build life-long friendships with Peaden.

What you bring:

• Proficiency in typing and computer software
• Ability to work as part of a team and adapt to change as needed
• Customer Service Rockstar

Peaden provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP

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