Customer Care Specialist – Inbound & Outbound Support

Massey Services, Inc.; Tallahassee, Northern (FL, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Tuition reimbursement

Direct deposit

Short & long-term disability

Job summary

Massey Services, based in Orlando with operations in Florida, seeks a Customer Service Specialist for the Tallahassee GreenUp team. You will handle inbound and outbound calls, resolve inquiries, schedule services, and manage payments with courtesy and accuracy.

This full-time role requires a high school diploma or GED and strong computer, typing, and 10-key skills. The company offers a robust benefits package and growth opportunities in a supportive environment.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving inquiries, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Skills

Customer service

Phone communication

Problem solving

Computer skills

Typing

10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando with operations in Florida, seeks a Customer Service Specialist for the Tallahassee GreenUp team. You will handle inbound and outbound calls, resolve inquiries, schedule services, and manage payments with courtesy and accuracy.

This full-time role requires a high school diploma or GED and strong computer, typing, and 10-key skills. The company offers a robust benefits package and growth opportunities in a supportive environment.