In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Anchorage (AK); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training programs

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A national retail support company is seeking a Retail Support Specialist in Anchorage, Alaska. This role involves providing frontline support to AT&T customers in busy retail environments, resolving queries related to billing and devices. Strong communication skills and multitasking abilities are required. Competitive starting pay of $26 per hour is offered, along with comprehensive training, medical benefits, and opportunities for career advancement.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle high-stress situations professionally.
• Experience in navigating complex systems required.

Responsibilities

• Provide support to AT&T customers in retail environments.
• Resolve billing and service inquiries effectively.
• Operate in high-volume retail settings while maintaining professionalism.
• Engage with store leadership to address customer concerns.
• Document all interactions accurately and adhere to policies.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving abilities

Emotional resilience

Job description

A national retail support company is seeking a Retail Support Specialist in Anchorage, Alaska. This role involves providing frontline support to AT&T customers in busy retail environments, resolving queries related to billing and devices. Strong communication skills and multitasking abilities are required. Competitive starting pay of $26 per hour is offered, along with comprehensive training, medical benefits, and opportunities for career advancement.