Customer Service Representative - Anchorage, AK

iPostal1; Anchorage (AK); On-site; USD 20,664 - 27,552; Full time

Job summary

iPostal1 in Anchorage, Alaska is seeking confident, upbeat Customer Service professionals to support our growing customer base. This is an in-office role with a two-week paid training starting Day 1.

You will handle calls, chat and email support, identify and resolve inquiries, and help maintain excellent customer relationships in a dynamic technology environment. Remote work is not available.

Qualifications

• Results oriented with a strong work ethic.
• Excellent verbal and written communication skills.
• Previous experience in a customer service-oriented role.
• Proficient in navigating a CRM or multiple software applications.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify the type of assistance needed and escalate when required.
• Deliver information in a positive, compassionate manner to build client relationships.
• Manage customer expectations and engage in online chat.
• Assist with tickets including product support and signup issues.
• Provide mail support tasks as needed (mail sorting, digital uploading, etc.).
• Support escalations, analytics and reporting as applicable.

Skills

Verbal and written communication

Customer service experience

Results oriented

Strong work ethic

CRM software proficiency

Tools

CRM software

Ticketing systems

Job description

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Anchorage, Alaska location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Please note this is an in-office role. Remote work is not available.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalat**e**
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.