In-Person Customer Service Advocate (Alaska Communities)

Alaska Power & Telephone; Tok (AK); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

$5,000 annual medical travel reimburse

Up to $125 annual medevac insurance

Employee stock ownership options

Company logowear

Job summary

Alaska Power & Telephone is seeking a Customer Service Representative for in-person roles in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. This is a full-time or part-time CSR position that requires residence in one of these locations and offers starting pay of $24.00/hour (DOE).

You will assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks while promoting our services with professionalism and care.

Qualifications

• High School Diploma or GED.
• 1-2 years of office or customer service experience.
• Proficiency with Microsoft Office and 10-key.
• Valid driver's license and insurability by AP&T.
• Willingness to travel occasionally for training or meetings.
• Ability to pass a background check and drug screening.
• Resilience to Alaska's rugged weather and remote conditions.

Responsibilities

• Assist customers with power and telecom services.
• Process payments, answer calls, and support billing tasks.
• Provide administrative support and promote services.
• Represent AP&T with professionalism and kindness at community events.

Skills

Customer service

Communication

Office experience

Microsoft Office

10-key

Travel willingness

Background check

Education

High School Diploma or GED

Tools

Microsoft Office

10-key

Job description

Alaska Power & Telephone is seeking a Customer Service Representative for in-person roles in Craig, Haines, Ketchikan, Petersburg or Wrangell, Alaska. This is a full-time or part-time CSR position that requires residence in one of these locations and offers starting pay of $24.00/hour (DOE).

You will assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks while promoting our services with professionalism and care.