Customer Care Specialist — Growth & Training Opportunities

Uniting Holding; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Team environment

Mentorship and coaching

Employee recognition

Job summary

62ML is seeking a motivated Call Center Agent to communicate with customers by phone, answer questions, provide information, and support positive experiences. This role is ideal for individuals who enjoy helping people, identifying customer needs, and growing professionally within a team.

In this role you will identify customer needs, follow up, and collaborate with the team to meet service and sales goals, while training and professional development are provided.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Communicate with customers by phone in a friendly and professional manner.
• Provide accurate information and assistance based on customer needs.
• Respond to routine customer concerns and requests.
• Follow up with customers and prospective clients when appropriate.
• Support customer satisfaction and retention initiatives.
• Assist with customer acquisition and sales opportunities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Support individual and team customer service and sales goals.
• Collaborate with team members to provide consistent customer support.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multitasking

Reliability

Adaptability

Self-motivation

Call center experience

Education

High school diploma or equivalent

Job description

62ML is seeking a motivated Call Center Agent to communicate with customers by phone, answer questions, provide information, and support positive experiences. This role is ideal for individuals who enjoy helping people, identifying customer needs, and growing professionally within a team.

In this role you will identify customer needs, follow up, and collaborate with the team to meet service and sales goals, while training and professional development are provided.