Customer Care Specialist — Growth & Training

GG Media; San Antonio (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Professional training

Career growth opportunities

Collaborative team environment

Job summary

GG Media in San Antonio is seeking a Call Center Representative to join our customer-focused team. You will communicate directly with customers, answer questions, and ensure each interaction is handled professionally and efficiently.

This full-time role is ideal for someone who enjoys speaking with people, solving problems, staying organized, and thriving in a supportive team. You will receive professional training, ongoing support, and opportunities to grow your career while developing

Qualifications

• Strong verbal communication and active listening skills.
• Professional and customer-focused attitude.
• Ability to communicate clearly and confidently.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced environment.
• Ability to handle multiple tasks while maintaining attention to detail.
• Problem-solving mindset and willingness to learn.
• Reliable, punctual, and team-oriented.
• Basic computer and data-entry skills.
• Ability to adapt to new systems, processes, and responsibilities.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Assist customers with general questions, requests, and service information
• Provide clear, accurate, and helpful information during each interaction
• Listen carefully to customer needs and identify appropriate solutions
• Maintain accurate records of customer conversations and follow-up actions
• Follow company communication standards and proceduresCollaborate with team members and supervisors to resolve customer concerns
• Maintain a positive and professional attitude throughout the workday
• Meet individual and team performance expectations
• Participate in training and professional development opportunities

Skills

Verbal communication

Active listening

Customer-focused

Organizational skills

Multitasking

Problem solving

Reliability

Basic data-entry

Teamwork

Job description

GG Media in San Antonio is seeking a Call Center Representative to join our customer-focused team. You will communicate directly with customers, answer questions, and ensure each interaction is handled professionally and efficiently.

This full-time role is ideal for someone who enjoys speaking with people, solving problems, staying organized, and thriving in a supportive team. You will receive professional training, ongoing support, and opportunities to grow your career while developing