Customer Care Agent — Growth, Calls & Solutions

Nexxaworks; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Career advancement

Job summary

Nexxaworks is seeking a dedicated Call Center Agent to join our customer service team. You will be the front line of communication, handling a high volume of calls, providing accurate information, and documenting interactions.

This role emphasizes professionalism, patience, and a customer-first approach. Ideal candidates possess strong communication and problem-solving skills, with the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Excellent verbal communication and listening skills.
• Ability to remain calm and patient under pressure.
• Strong problem-solving and critical-thinking abilities.
• Proficient with computer systems and data entry.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Document all customer interactions and maintain detailed records.
• Identify and escalate priority issues to the appropriate departments.
• Follow up with customers to ensure their concerns have been addressed.

Skills

Verbal communication

Listening skills

Calm under pressure

Problem solving

Data entry

Education

High school diploma

Further education a plus

Job description

Nexxaworks is seeking a dedicated Call Center Agent to join our customer service team. You will be the front line of communication, handling a high volume of calls, providing accurate information, and documenting interactions.

This role emphasizes professionalism, patience, and a customer-first approach. Ideal candidates possess strong communication and problem-solving skills, with the ability to stay calm under pressure.