Customer Experience Specialist — Paid Training & Growth

Zolidco; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly Call Center Representative to assist customers by phone, respond to inquiries, and provide helpful support throughout each interaction. This role is ideal for someone with strong communication skills who enjoys helping people and developing customer service abilities.

The position emphasizes delivering excellent service, maintaining organized call records, and contributing to team goals while participating in ongoing training and development.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Able to remain organized while handling multiple responsibilities.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to questions about products, services, and company offerings.
• Listen carefully to understand customer needs.
• Assist with routine customer questions, concerns, and requests.
• Identify customer needs and recommend appropriate options.
• Follow up with customers when additional assistance is needed.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain organized records of calls and customer interactions.
• Communicate customer feedback and recurring questions to team members.
• Collaborate with colleagues to support daily customer service goals.
• Maintain a professional and positive tone during every interaction.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Phone communication

Organizational skills

Adaptable

Team player

Education

High school diploma

Job description

Zolidco is seeking a friendly Call Center Representative to assist customers by phone, respond to inquiries, and provide helpful support throughout each interaction. This role is ideal for someone with strong communication skills who enjoys helping people and developing customer service abilities.

The position emphasizes delivering excellent service, maintaining organized call records, and contributing to team goals while participating in ongoing training and development.