Call Center Representative

Uniting Holding; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

62ML is seeking a motivated Call Center Representative to assist customers, answer questions, provide product and service information, and support customer engagement initiatives.

The role suits individuals with strong communication skills who enjoy helping people and building valuable customer service experience.

Qualifications

• Strong verbal communication and listening skills.
• Friendly, professional, and customer- focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Support customer acquisition and business development opportunities.
• Maintain accurate records of customer conversations and activities.
• Address routine customer concerns and elevate issues when necessary.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Listening skills

Phone communication

Problem solving

Organization

Multitasking

Reliability

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a motivated Call Center Representative to assist customers, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people and developing valuable customer service and professional experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Support customer acquisition and business development opportunities.
• Maintain accurate records of customer conversations and activities.
• Address routine customer concerns and elevate issues when necessary.
• Collaborate with team members to meet service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer- focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching