Customer Care Specialist - Growth & Perks

Associated Bank; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Employee stock purchase plan

Parental leave

Military benefits

Well-being programs

Job summary

Associated Bank is seeking a Customer Care Representative to be the friendly and knowledgeable voice for customers. You will respond to inquiries by phone and email, troubleshoot issues, and provide financial guidance with empathy while promoting bank products.

The role offers opportunities to grow within a collaborative team, with a focus on delivering excellent service and upholding compliance. Prior customer service in banking or related fields is valued, with bilingual English/Spanish a plus.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative to be the friendly and knowledgeable voice for customers. You will respond to inquiries by phone and email, troubleshoot issues, and provide financial guidance with empathy while promoting bank products.

The role offers opportunities to grow within a collaborative team, with a focus on delivering excellent service and upholding compliance. Prior customer service in banking or related fields is valued, with bilingual English/Spanish a plus.