Bilingual Customer Care Specialist

Associated Bank - Corp; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

Saturday bonus

Career growth

Diversity program

Job summary

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance.

You will respond to inquiries via phone and email, promote bank products, and collaborate with colleagues to improve experiences, while upholding all policies.

The role offers growth within the organization, a supportive team, and opportunities to develop customer service expertise.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency is preferred.

Responsibilities

• Respond to customer inquiries via phone and email with prompt, courteous service.
• Troubleshoot and resolve account or technical issues using available tools.
• Promote bank products and services that meet customers' needs.
• Mentor and train new team members to ensure high-quality service.
• Collaborate with colleagues across teams to improve processes and experiences.
• Uphold compliance with bank policies, procedures, and regulations.

Skills

Customer service

Telephone support

Education

High school diploma or equivalent

Job description

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance.

You will respond to inquiries via phone and email, promote bank products, and collaborate with colleagues to improve experiences, while upholding all policies.

The role offers growth within the organization, a supportive team, and opportunities to develop customer service expertise.