Customer Care Representative Full Time (Bilingual English / Spanish)

Associated Bank - Corp; Hales Corners (WI); On-site; USD 23,419 - 36,010; Full time

Benefits offered by this job

Retirement savings including 401(k)

Paid time off to volunteer

Diversity-Focused Colleague Resource Groups

Competitive salaries

Personal banking benefits

Job summary

Associated Bank - Corp is looking for a Customer Care Representative in Hales Corners, WI. This role requires resolving customer inquiries and providing financial guidance with exceptional service. Success in this position means contributing to a collaborative team that values growth, professionalism, and customer loyalty.

The ideal candidate will have a high school diploma, alongside customer service experience, and preferably be bilingual in English and Spanish. Benefits include retirement savings, paid time off, and opportunities for professional development.

Qualifications

• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish is preferred.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot and resolve complex account or technical issues.
• Promote Associated Bank products and services.
• Mentor and train new team members.
• Collaborate with colleagues to improve processes.

Skills

Customer service experience

Technical troubleshooting

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Job Summary

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

As a Customer Care Representative, you will be the friendly, knowledgeable voice our customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Key Accountabilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high‑quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Education & Experience

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred

• Bilingual English/Spanish proficiency.

Benefits

• Retirement savings including 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our Diversity‑Focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits, well‑being programs, incentives, parental leave, employee stock purchase plan, military benefits, and more.
• Personal banking, loan, investment, and insurance benefits.

Compliance Statement

Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

Pay Range

17.00 – 26.14 per hour. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.