Bilingual Customer Care Specialist — Sundays Off & Perks

Associated Bank; Stevens Point (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Sunday off

Saturday bonus

Bilingual differential for English/Spn

Additional hourly compensation

On-site events

Job summary

Associated Bank is seeking friendly individuals to join our Customer Care Team, delivering best-in-class service to our customers across banking products.

As a Customer Care Representative, you will respond to inquiries by phone and email, troubleshoot issues, mentor new reps, and look for opportunities to introduce our products.

We offer benefits and growth opportunities, with a strong emphasis on teamwork and a supportive, inclusive culture.

Qualifications

• High school diploma or equivalent required.
• Less than 2 years experience in customer service, banking or retail preferred.
• Must demonstrate friendly, professional communication and trouble-shooting skills.

Responsibilities

• Respond to customer calls and emails in a professional, pleasant manner.
• Use technical knowledge to resolve complex inquiries.
• Provide quality service to retain and attract customers.
• Mentor and train new Customer Care representatives.
• Introduce Associated Bank products and services to customers.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Associated Bank is seeking friendly individuals to join our Customer Care Team, delivering best-in-class service to our customers across banking products.

As a Customer Care Representative, you will respond to inquiries by phone and email, troubleshoot issues, mentor new reps, and look for opportunities to introduce our products.

We offer benefits and growth opportunities, with a strong emphasis on teamwork and a supportive, inclusive culture.