Customer Care Specialist – Sundays Off & Growth

Associated Bank - Corp; Stevens Point (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

401(k) and Pension plans

Paid time off to volunteer

Employee stock purchase plan

Competitive salaries and development

Diversity-focused Colleague Resource G

Job summary

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to grow your customer service expertise and advance within the organization. Key responsibilities include handling inquiries by phone and email, resolving account issues, promoting bank products, mentoring newer staff, and ensuring

Qualifications

• High school diploma or equivalent is required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales is required.
• Preferred: bilingual English/Spanish proficiency.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers' needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice customers rely on. You will resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to grow your customer service expertise and advance within the organization. Key responsibilities include handling inquiries by phone and email, resolving account issues, promoting bank products, mentoring newer staff, and ensuring