Customer Care Specialist – Growth Opportunities

Nexxaworks; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks in Columbus, OH is seeking a proactive Call Center Representative to join our customer-focused team. You will be the first point of contact via phone, email, and chat, delivering friendly and knowledgeable support to clients across diverse projects.

The ideal candidate has strong communication, problem-solving skills, and the ability to handle high call volumes in a fast-paced environment. Prior experience with call center software and CRM systems is a plus.

Qualifications

• Excellent communication skills in English.
• Ability to handle high call volumes in a fast-paced environment.
• Documentation and follow-up of customer interactions.
• Customer-focused approach and professionalism.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a timely manner.
• Document all customer interactions and transactions thoroughly.
• Escalate complex issues to the appropriate department as needed.
• Follow up with customers to ensure issues are resolved satisfactorily.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Customer service mindset

Education

High School Diploma or equivalent

College degree preferred

Tools

Call center software

CRM systems

Job description

Nexxaworks in Columbus, OH is seeking a proactive Call Center Representative to join our customer-focused team. You will be the first point of contact via phone, email, and chat, delivering friendly and knowledgeable support to clients across diverse projects.

The ideal candidate has strong communication, problem-solving skills, and the ability to handle high call volumes in a fast-paced environment. Prior experience with call center software and CRM systems is a plus.