Customer Care Specialist — Growth & Mentorship

SmartRecruiters, Inc.; Atlanta (GA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks is seeking a dedicated Call Center Representative in Atlanta to be the first point of contact for customers via phone. You will deliver timely, accurate information and resolve inquiries while maintaining a professional, friendly demeanor.

Ideal candidates possess excellent verbal and written communication skills, a strong customer service orientation, and the ability to multitask and manage time effectively. Competitive hourly compensation is offered, with opportunities for growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer literacy and familiarity with customer management software.

Responsibilities

• Answer incoming calls promptly and courteously.
• Assist customers by providing accurate information and resolving inquiries.
• Document all call details and customer interactions accurately in the system.
• Identify and escalate priority issues to the appropriate department.
• Maintain a professional and friendly demeanor during all interactions.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Computer literacy

Job description

Nexxaworks is seeking a dedicated Call Center Representative in Atlanta to be the first point of contact for customers via phone. You will deliver timely, accurate information and resolve inquiries while maintaining a professional, friendly demeanor.

Ideal candidates possess excellent verbal and written communication skills, a strong customer service orientation, and the ability to multitask and manage time effectively. Competitive hourly compensation is offered, with opportunities for growth.