Call Center Representative

Nexxaworks; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks in Columbus, OH is seeking a proactive Call Center Representative to join our customer-focused team. You will be the first point of contact via phone, email, and chat, delivering friendly and knowledgeable support to clients across diverse projects.

The ideal candidate has strong communication, problem-solving skills, and the ability to handle high call volumes in a fast-paced environment. Prior experience with call center software and CRM systems is a plus.

Qualifications

• Excellent communication skills in English.
• Ability to handle high call volumes in a fast-paced environment.
• Documentation and follow-up of customer interactions.
• Customer-focused approach and professionalism.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a timely manner.
• Document all customer interactions and transactions thoroughly.
• Escalate complex issues to the appropriate department as needed.
• Follow up with customers to ensure issues are resolved satisfactorily.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Customer service mindset

Education

High School Diploma or equivalent

College degree preferred

Tools

Call center software

CRM systems

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. The ideal candidate will possess excellent communication skills, a friendly and patient demeanor, and the ability to handle a variety of customer inquiries efficiently and effectively.

Key Responsibilities

• Answer inbound customer calls promptly and professionally.


• Provide accurate information about products, services, and policies.


• Resolve customer issues and complaints in a timely manner.


• Document all customer interactions and transactions thoroughly.


• Escalate complex issues to the appropriate department as needed.


• Follow up with customers to ensure issues are resolved satisfactorily.

Requirements

• High school diploma or equivalent; college degree preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal and problem-solving abilities.


• Ability to handle high call volumes in a fast-paced environment.


• Proficiency with call center software and CRM systems.

Additional Information

• Competitive salary package


• Opportunities for professional growth and career advancement


• Collaborative and innovative work environment


• Skill development through hands-on experience and mentorship


• Exposure to diverse projects and industry-leading clients