Customer Service Representative

Nexxaworks; Cincinnati (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Career growth opportunities

Mentorship and training

Collaborative work environment

Professional development opportunities

Paid time off

Job summary

Nexxaworks in Cincinnati, OH is seeking a Customer Service Representative to be the main contact for customers, handling inquiries and resolving issues with a focus on exceptional service.

You will document interactions, collaborate with internal teams, and share information about products, services, policies, and promotions while ensuring issues are resolved satisfactorily.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and exploring solutions.
• Maintain detailed and accurate records of customer interactions, transactions, feedback, and complaints.
• Collaborate with internal teams to address and elevate complex customer concerns.
• Provide customers with product and service information, including updates on policies and promotions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Skills

Customer service experience

Verbal communication

Written communication

Stress management

Problem solving

Tools

CRM software

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm — we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description Position Overview

We are seeking a dedicated and approachable Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues, and provide detailed information about our products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and exploring solutions.
• Maintain detailed and accurate records of customer interactions, transactions, feedback, and complaints.
• Collaborate with internal teams to address and elevate complex customer concerns.
• Provide customers with product and service information, including updates on policies and promotions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Qualifications Requirements

• Proven experience as a Customer Service Representative or similar role.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency with customer service software, databases, and tools.

Benefits Additional Information

• Competitive weekly pay
• Opportunities for career growth and advancement
• Hands-on training and mentorship
• Collaborative and supportive work environment
• Professional development opportunities
• Paid time off and employee benefits package