Flexible Client Experience Specialist — Growth‑Oriented

Nexora Talent; Boston (MA); Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Growth opportunities

Performance-based compensation

Job summary

Nexora Talent is seeking a Client Experience Coordinator to enhance our client journeys. You will act as the primary contact for inquiries, coordinate requests from initiation to completion, and respond promptly via phone, email, and chat.

You’ll also monitor satisfaction and identify opportunities to elevate service quality. The role emphasizes proactive communication, organized task management, and the ability to thrive in a fast-paced, service-driven environment.

Qualifications

• Clear, effective communication and problem solving.
• Strong organization and multitasking abilities.
• Ability to work independently and manage priorities.
• Experience in customer service or client coordination is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Independence

Priority management

Tools

CRM systems

Scheduling tools

Job description

Nexora Talent is seeking a Client Experience Coordinator to enhance our client journeys. You will act as the primary contact for inquiries, coordinate requests from initiation to completion, and respond promptly via phone, email, and chat.

You’ll also monitor satisfaction and identify opportunities to elevate service quality. The role emphasizes proactive communication, organized task management, and the ability to thrive in a fast-paced, service-driven environment.