Entry-Level Customer Service: Growth, Mentorship & Impact

SmartRecruiters, Inc.; Atlanta (GA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks, a marketing solutions partner, is seeking an entry-level Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, handling inquiries, assisting with orders, and resolving issues to ensure satisfaction.

We prize excellent communication, a strong customer focus, and a willingness to learn. The role offers mentorship, growth opportunities, and a collaborative, fast-paced environment across diverse projects and clients.

Qualifications

• High school diploma or equivalent; college coursework is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Basic computer skills and ability to learn new software quickly.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and service-related questions.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document customer interactions accurately and update customer records in the database.
• Collaborate with team members and other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Customer focus

Computer literacy

Education

High school diploma

Job description

Nexxaworks, a marketing solutions partner, is seeking an entry-level Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, handling inquiries, assisting with orders, and resolving issues to ensure satisfaction.

We prize excellent communication, a strong customer focus, and a willingness to learn. The role offers mentorship, growth opportunities, and a collaborative, fast-paced environment across diverse projects and clients.