Entry-Level Customer Service Associate: Growth & Mentorship

SmartRecruiters, Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Nexxaworks in Columbus, OH is seeking an Entry Level Customer Service Assistant to be the first point of contact for customers, resolving inquiries and providing accurate information with a positive experience.

You will handle requests via phone, email, and live chat, assist with orders and returns, and maintain records while growing product knowledge through training and mentorship in a collaborative, innovative team environment.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Excellent verbal and written communication.
• Strong interpersonal and customer-oriented mindset.
• Ability to manage multiple tasks and stay organized under pressure.
• Basic computer proficiency and familiarity with email.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide product information and assist with orders and returns.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to appropriate internal teams.
• Collaborate with the team to improve processes.
• Attend training to enhance product knowledge and service skills.

Skills

Communication skills

Interpersonal skills

Multitasking

CRM familiarity

Computer literacy

Willingness to learn

Education

High school diploma or equivalent

College coursework preferred

Tools

CRM software

Job description

Nexxaworks in Columbus, OH is seeking an Entry Level Customer Service Assistant to be the first point of contact for customers, resolving inquiries and providing accurate information with a positive experience.

You will handle requests via phone, email, and live chat, assist with orders and returns, and maintain records while growing product knowledge through training and mentorship in a collaborative, innovative team environment.