Customer Care Advocate | Front Desk & Support

Pinnacle Propane; Quincy (IL); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life Insurance

Paid Time Off

Retirement Savings Plan

Volunteer Day

Job summary

Pinnacle Propane in Quincy, IL seeks a Customer Care Representative to manage front-office activities and support the Customer Care Supervisor in delivering outstanding service. You will answer calls, handle inquiries, and contribute to first-call resolutions while maintaining a courteous, professional demeanor.

This full-time role requires basic MS Office skills, fluent English, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office.
• English fluent; Spanish a plus.

Responsibilities

• Answer calls and handle customer queries.
• Adhere to assigned schedule and perform tasks.
• Provide first-level support for customer issues.
• Research and resolve customer inquiries.
• Discuss daily/weekly/monthly performance with supervisor.
• Aim for satisfactory daily call answer rate and first-call resolutions.

Skills

Effective communication

Customer service

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane in Quincy, IL seeks a Customer Care Representative to manage front-office activities and support the Customer Care Supervisor in delivering outstanding service. You will answer calls, handle inquiries, and contribute to first-call resolutions while maintaining a courteous, professional demeanor.

This full-time role requires basic MS Office skills, fluent English, and the ability to work in a fast-paced environment.