Customer Care Specialist — Flexible Shifts

Transdev; McHenry (IL); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Vacation: Up to two weeks per year

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Résumé du poste

Transdev in McHenry, IL is hiring a Full-Time Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

As a member of our team, you will respond to inquiries, document trip details, and uphold policies while meeting performance standards. A high school diploma and computer literacy are required; shifts are flexible and subject to company policy.

Qualifications

• High School Diploma, GED or equivalent.
• Able to type and use computer applications.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Able to work shifts or flexible schedules.
• Must pass DOT drug testing if applicable.

Responsabilités

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Connaissances

Customer service

Computer literacy

Telephone system

Shift flexibility

DOT drug testing policy

Formation

High School Diploma / GED

Description du poste

Transdev in McHenry, IL is hiring a Full-Time Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

As a member of our team, you will respond to inquiries, document trip details, and uphold policies while meeting performance standards. A high school diploma and computer literacy are required; shifts are flexible and subject to company policy.