Customer Service & Dispatch Specialist

Transdev North America, Inc.; McHenry (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Vacation: Up to two weeks per year

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮动

Job summary

Transdev North America, Inc. in McHenry, IL is seeking a Full-Time Customer Service Representative to act as a liaison for our customers, providers, and client. You will respond to inquiries with timely and accurate information and document trip details.

The role emphasizes safety, strong communication, and flexible shifts. Competitive compensation and benefits are offered, including 401(k) and health insurance.

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Computer literate

Excellent customer service skills

Telephone system knowledge

Shift flexibility

DOT drug testing / physical awareness

Education

High School Diploma, GED or equivalent

Job description

Transdev North America, Inc. in McHenry, IL is seeking a Full-Time Customer Service Representative to act as a liaison for our customers, providers, and client. You will respond to inquiries with timely and accurate information and document trip details.

The role emphasizes safety, strong communication, and flexible shifts. Competitive compensation and benefits are offered, including 401(k) and health insurance.