Customer Service Manager

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 4,680,000 - 5,718,000; Full time

Job summary

Transdev North America, Inc. in Tinley Park, IL is seeking a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees to deliver reliable transportation and excellent customer service.

This leadership role requires a detail-oriented, customer-service-focused, results-driven mindset, with drive and confidence to succeed in a fast-paced public transit environment.

Qualifications

• Oversee day-to-day operations of the Customer Service department.
• Monitor agent activities, adjust staffing, and direct employees to provide excellent customer service.

Responsibilities

• Manage daily operations of the customer service team.
• Ensure high-quality customer interactions and transportation-related support.
• Adjust staffing levels to meet demand and service goals.

Job description

Transdev in Tinley Park, IL is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!

Transdev Is Proud To Offer

• Competitive compensation package of minimum $33.97/hour - Maximum $41.51/hour

Benefits Include

• Vacation: minimum of two (