Customer Care Specialist — Fast-Paced Call Center

ST. JOSAPHAT PARISH; Buffalo (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Insurance

401K Retirement Plan with company match

Paid Time Off (PTO) Vacation, Personal and Sick Days

Job summary

JK Engineering & Trading Pte Ltd is seeking a Customer Service Representative (CSR) in Buffalo, NY, to manage incoming calls, resolve customer service issues, and collaborate with teams. The ideal candidate will have 2+ years of customer service experience in a call center and fluency in English, with knowledge of Microsoft Office.

This position offers an hourly pay rate plus overtime, along with medical, dental, and vision benefits, as well as a 401K retirement plan with company match.

Qualifications

• 2+ years' experience in customer service within a call center environment.
• Ability to manage difficult customer situations.
• Available to work overtime as needed.

Responsibilities

• Receive and process incoming calls from customers.
• Collaborate with sales and operations to meet customer expectations.
• Identify and resolve service-related issues promptly.

Skills

Customer Service Experience

Fluency in English

Microsoft Excel

Microsoft Word

Fluency in Spanish

Job description

JK Engineering & Trading Pte Ltd is seeking a Customer Service Representative (CSR) in Buffalo, NY, to manage incoming calls, resolve customer service issues, and collaborate with teams. The ideal candidate will have 2+ years of customer service experience in a call center and fluency in English, with knowledge of Microsoft Office.

This position offers an hourly pay rate plus overtime, along with medical, dental, and vision benefits, as well as a 401K retirement plan with company match.