Temp-to-Full-Time CSR: Applicant Support (Buffalo)

Liaison International; South Dakota; On-site; USD 26,000 - 28,000; Full time

Job summary

Liaison International is hiring a Customer Service Representative in Buffalo, NY. You will be the primary contact for applicants, answering inquiries via phone, email, and chat while guiding them through the application journey with courteous, accurate support.

The role offers a path from temporary to full-time after 90 days based on performance, with opportunities to collaborate across multiple product lines and systems, including CRM and web-based tools.

Qualifications

• Bachelor's degree strongly preferred.
• 1-2 years in a customer service role.
• Demonstrated experience with MS Office Suite and web-based information sources.
• Strong interpersonal, written, and verbal communication skills.
• Ability to advocate for applicants and clients.
• High-volume, fast-paced environment experience.

Responsibilities

• Respond to inbound inquiries and concerns of applicants via telephone, e-mail and chat in a fast-paced, call center environment.
• Maintain accurate records of call data in CRM system
• Meet quantitative and qualitative standards as set by department
• Troubleshoot potential problems with web-based applications including application status, completion updates, and billing inquiries

Skills

Customer service

Communication

Multi-tasking

Detail-oriented

Education

Bachelor's degree

Tools

MS Office Suite

CRM system

Job description

Liaison International is hiring a Customer Service Representative in Buffalo, NY. You will be the primary contact for applicants, answering inquiries via phone, email, and chat while guiding them through the application journey with courteous, accurate support.

The role offers a path from temporary to full-time after 90 days based on performance, with opportunities to collaborate across multiple product lines and systems, including CRM and web-based tools.